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T.37 Fax Store and Forward

Jul 17,2008 by admin

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T.37 Fax Store and Forward

The T.37 standard for fax store and forward, as depicted in Figure 2-46, is a way of delivering faxed documents as e-mail attachments. T.37 works by scanning a document, converting that document to tagged image file format (TIFF), and sending it to an e-mail address as an attachment using Simple Mail Transfer Protocol (SMTP). Cisco implements T.37 fax store and forward by using special gateways that are configured as on-ramps (transmitters of faxes) or off-ramps (receivers of faxes).

Figure 2-46. T.37 Fax Store and Forward


When configured on an on-ramp gateway, fax store and forward provides a way to transform standard fax messages into e-mail messages and TIFF attachments that travel to PCs on the network. When configured on an off-ramp gateway, e-mail with TIFF attachments transform into standard fax messages. These messages travel out of the packet network to standard Group 3 fax devices on the PSTN. When configured on both the on-ramp and off-ramp gateways of a network, fax store and forward allows temporary storage in the packet network for standard fax messages that cannot be delivered immediately.

Internet users are offered free store-and-forward faxes from various ISPs. Once subscribed, it is possible to send and receive fax messages using the service. If someone wants to send you a fax, they dial your assigned fax number from any standard fax machine. The store-and-forward on-ramp gateway at the service provider converts the fax back to its digital bit stream and then converts it into a graphics file (usually JPG). The completed graphics file is then e-mailed to you as an attachment.

Fax store and forward uses two different interactive voice response (IVR) applications for on-ramp and off-ramp functionality. The applications are implemented in two Tool Command Language (TCL) scripts that you can download from Cisco.com.

SMTP facilitates the basic functionality of fax store and forward, with additional functionality that provides confirmation of delivery using existing SMTP mechanisms such as Extended Simple Mail Transfer Protocol (ESMTP). Fax store and forward requires that you configure gateway dial peers and the following types of parameters:

  • IVR application parameters and IVR security and accounting parameters Load the applications on the router and enable accounting and authorization for the application.

  • Fax parameters Specify the cover sheet and header information for faxes that are generated in the packet network.

  • Message Transfer Agent (MTA) parameters Define delivery parameters for the e-mail messages that accompany fax TIFF images.

  • Message disposition notification (MDN) parameters Specify the generation of messages to notify e-mail originators when their fax e-mail messages are delivered.

  • Delivery status notification (DSN) parameters Instruct the SMTP server to send messages to e-mail originators to inform them of the status of their e-mail messages.

  • Gateway security and accounting parameters Define authentication, authorization, and accounting (AAA) for faxes that enter or exit the packet network.

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